Privacy Policy
Last Updated: August 27th, 2026
Soulstice respects your privacy.
This Privacy Policy explains how Soulstice Products, LLC ("Soulstice," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit Soulstice.com, purchase our products, create an account, communicate with us, participate in our marketing programs, or otherwise interact with our websites and services (collectively, the "Services").
1. Personal Information We Collect
Depending on how you interact with Soulstice, we may collect the following categories of personal information.
Information You Provide to Us
This may include:
- name;
- email address;
- telephone number;
- billing and shipping address;
- account login information;
- order and transaction information;
- product preferences;
- subscription information;
- customer service communications;
- reviews, feedback, survey responses, and other content you submit;
- marketing and communication preferences; and
- other information you choose to provide.
Payment Information
When you make a purchase, payment information is generally collected and processed by our payment service providers.
Soulstice may receive limited information relating to your payment, such as payment method, billing details, transaction status, or portions of your payment card information, but we generally do not directly store complete payment card numbers.
Information Collected Automatically
When you interact with our Services, we and our service providers may automatically collect information such as:
- IP address;
- browser and device information;
- operating system;
- device identifiers;
- pages viewed;
- links clicked;
- referring URLs;
- interactions with our website;
- shopping and browsing activity;
- approximate location derived from IP address;
- date and time of visits; and
- cookie and similar technology information.
Information From Third Parties
We may receive information from third parties such as ecommerce platforms, payment processors, analytics providers, advertising and marketing partners, social media platforms, fulfillment providers, and other service providers.
2. How We Use Personal Information
We may use personal information to:
- process and fulfill orders;
- process payments and refunds;
- create and manage customer accounts;
- provide customer service;
- communicate regarding orders, products, accounts, or services;
- administer subscriptions;
- provide marketing communications where permitted;
- personalize your experience;
- recommend products or content;
- understand how customers use our Services;
- measure and improve website performance;
- conduct analytics and research;
- develop and improve our products and Services;
- administer promotions, surveys, loyalty initiatives, or other programs;
- detect and prevent fraud, abuse, security incidents, and unlawful activity;
- protect Soulstice, our customers, and others;
- comply with legal and regulatory obligations; and
- establish, exercise, or defend legal claims.
3. Cookies and Similar Technologies
Soulstice and our service providers may use cookies, pixels, tags, software development kits, and similar technologies to operate our Services, remember preferences, understand website activity, measure performance, and support advertising and marketing.
Some of these technologies may allow advertising or analytics partners to collect information about your activity over time and across different websites or services.
Where required by applicable law, we will obtain consent before using certain non-essential cookies or similar technologies.
You may have options to manage cookies through our cookie preference tools and your browser settings.
4. Advertising and Analytics
We may work with advertising, analytics, social media, and marketing partners to understand the effectiveness of our marketing and to deliver or measure advertising.
Depending on applicable law and how our advertising technologies are configured, certain disclosures of information to these partners may constitute "sharing," "selling," or targeted advertising under applicable privacy laws.
Where required, we provide mechanisms to opt out of these activities.
5. Email and SMS Marketing
If you choose to receive marketing emails or text messages from Soulstice, we may use your contact information to send product news, offers, launches, editorial content, and other marketing communications.
You may unsubscribe from marketing emails by using the unsubscribe link included in the message.
You may opt out of marketing text messages by following the instructions provided in the message, including replying STOP where applicable.
Transactional or service-related communications, such as order confirmations and shipping notifications, are not considered marketing communications and may continue even if you opt out of marketing.
Consent to receive marketing communications is not a condition of purchase.
Soulstice Products LLC may collect and use your mobile phone number and related information when you opt in to receive text messages from us. We use this information to send marketing and transactional text messages, which may include product updates and education, promotional offers, cart reminders, and other messages related to your interactions with Soulstice.
Our website uses cookies and similar technologies to help track activity on our website, including products you view or add to your shopping cart and whether you abandon your cart. This information may be used to determine when to send relevant text messages, including shopping cart reminders, to customers who have opted in to receive SMS communications.
Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.
6. How We Disclose Personal Information
We may disclose personal information to:
Service Providers
Companies that perform services on our behalf, including:
- ecommerce and website hosting;
- payment processing;
- order fulfillment and shipping;
- customer support;
- email and SMS communications;
- analytics;
- fraud prevention and security;
- information technology and cloud storage; and
- professional and business services.
Advertising and Marketing Partners
We may disclose certain information to advertising, social media, analytics, and marketing partners as described above, subject to applicable law and your privacy choices.
Business Transactions
Personal information may be disclosed in connection with an actual or proposed merger, acquisition, financing, investment, reorganization, sale of assets, bankruptcy, or similar corporate transaction.
Legal and Safety Purposes
We may disclose information where we reasonably believe disclosure is necessary to comply with law, legal process, or governmental requests; protect our legal rights; investigate fraud or security issues; enforce our agreements; or protect the safety and rights of Soulstice, our customers, or others.
7. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing our Services, maintaining business and transaction records, complying with legal obligations, resolving disputes, preventing fraud, and enforcing agreements.
Retention periods vary depending on the nature of the information and applicable legal requirements.
8. Data Security
We maintain administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or storage system can be guaranteed to be completely secure.
9. Your Privacy Rights
Depending on where you live and applicable law, you may have the right to:
- request access to personal information we maintain about you;
- request information about how we collect, use, or disclose your personal information;
- request correction of inaccurate personal information;
- request deletion of certain personal information;
- withdraw consent where processing is based on consent;
- opt out of certain uses or disclosures of personal information;
- opt out of certain targeted advertising or the sale or sharing of personal information;
- limit certain uses of sensitive personal information, where applicable; and
- appeal certain decisions regarding a privacy request, where required by law.
These rights are subject to exceptions and limitations under applicable law.
To submit a privacy request, please contact us at legal@soulstice.com.
We may need to verify your identity before completing certain requests.
You will not be discriminated against for exercising privacy rights provided by applicable law.
10. United States Privacy Rights
Residents of certain U.S. states may have additional privacy rights under state law.
Where applicable, Soulstice will provide the disclosures and mechanisms required to exercise those rights, which may include rights relating to access, deletion, correction, portability, targeted advertising, and the sale or sharing of personal information.
California Residents
California residents may have certain rights regarding their personal information under applicable California privacy laws. Depending on the law and its applicability to Soulstice, these rights may include the right to request information about the personal information we collect, use, or disclose; request access to or correction of personal information; request deletion of certain personal information; and opt out of certain uses or disclosures of personal information.
Soulstice does not discriminate against individuals for exercising privacy rights available to them under applicable law.
If you are a California resident and would like to submit a request regarding your personal information, please contact us at legal@soulstice.com. We may need to verify your identity before processing your request. Certain requests may be subject to exceptions or limitations under applicable law.
As our business and privacy practices evolve, we may update this Privacy Policy to reflect additional rights, disclosures, and choices available to California residents.
11. Canadian Privacy Rights
If you are located in Canada, Soulstice handles personal information in accordance with applicable Canadian privacy laws.
Subject to applicable law, you may request access to personal information we maintain about you, request correction of inaccurate information, or withdraw consent to certain collection, use, or disclosure of your information.
Withdrawing consent may affect our ability to provide certain products or services where the information is reasonably necessary to provide them.
Personal information may be processed or stored outside your province or outside Canada, including in the United States. As a result, your information may be subject to the laws of the jurisdiction in which it is processed or stored and may be accessible to governmental or law enforcement authorities in accordance with applicable law.
Questions regarding our Canadian privacy practices may be directed to our Privacy Officer at legal@soulstice.com.
12. International Data Transfers
Soulstice and our service providers may process or store personal information in the United States, Canada, and other countries.
Privacy and data protection laws in these jurisdictions may differ from those in your jurisdiction of residence.
Where required by law, we take appropriate measures relating to international transfers of personal information.
13. Children's Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to delete it.
14. Third-Party Websites and Services
Our Services may contain links to third-party websites or services.
This Privacy Policy does not apply to the privacy practices of third parties. We encourage you to review their privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, technologies, legal requirements, or Services.
When we make changes, we will update the "Last Updated" date above and provide additional notice where required by law.
16. Contact Us
If you have questions about this Privacy Policy or our privacy practices, or would like to exercise an applicable privacy right, please contact:
Privacy Officer
Soulstice Products, LLC
407 Lincoln Rd, Ste 6H, PMB 415
Miami Beach, FL 33139