Terms of Use
Last Updated: August 27th, 2026
Welcome to Soulstice. These Terms & Conditions ("Terms") govern your access to and use of Soulstice.com and any other websites, digital properties, products, features, or services that link to these Terms (collectively, the "Services").
The Services are operated by Soulstice Products, LLC ("Soulstice," "we," "us," or "our").
By accessing or using the Services, creating an account, or purchasing products from us, you agree to these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use the Services.
1. Eligibility
You must be at least the age of majority in your jurisdiction of residence to make a purchase through the Services, or otherwise have the permission and supervision of a parent or legal guardian.
You agree to provide current, complete, and accurate information when making a purchase or creating an account.
2. Products and Availability
We make reasonable efforts to display and describe our products accurately. However, product packaging, colors, appearance, ingredients, specifications, and other details may vary from what is displayed on your device or may change from time to time.
All products are subject to availability. We reserve the right to limit quantities, discontinue products, modify product offerings, or refuse or cancel orders where permitted by law.
3. Pricing
Prices are displayed in the currency indicated on the applicable site and are subject to change without notice.
Unless otherwise stated, prices do not include applicable taxes, shipping charges, duties, or other fees. These amounts, when applicable, will be presented during checkout.
We reserve the right to correct pricing, typographical, or other errors, including after an order has been submitted. If an error affects your order, we may contact you for instructions or cancel the affected order and provide a refund.
4. Orders and Payment
Submitting an order does not guarantee acceptance. We reserve the right to accept, decline, limit, or cancel an order for legitimate business reasons, including suspected fraud, unauthorized activity, product availability, pricing errors, or violations of these Terms.
Payment must be made using one of the payment methods offered at checkout.
You represent that you are authorized to use the payment method submitted with your order.
5. Shipping and Delivery
Shipping estimates are provided for convenience and are not guaranteed unless expressly stated otherwise.
Once an order has been transferred to a shipping carrier, delivery timing may be affected by circumstances outside our reasonable control.
Please review our Shipping Policy for additional information regarding processing times, shipping methods, delivery, and related terms.
6. Returns and Refunds
Returns and refunds are subject to our Return Policy in effect at the time of your purchase.
We reserve the right to refuse returns or refunds that do not comply with our Return Policy, subject to applicable law.
Nothing in these Terms limits any rights or remedies available to you under applicable consumer protection laws.
7. Subscriptions
Certain products may be available through recurring subscription programs.
If you enroll in a subscription, you authorize us or our payment service providers to charge your selected payment method at the frequency disclosed when you enroll until you cancel or otherwise modify your subscription.
You may manage your subscription through your account or the subscription management options made available to you.
Any applicable subscription pricing, benefits, shipping terms, and cancellation procedures will be disclosed at the time of enrollment and are subject to applicable law.
8. Promotions, Gifts and Offers
From time to time, Soulstice may offer promotional codes, gifts with purchase, sweepstakes, contests, discounts, or other promotional offers.
Promotions may be subject to separate terms, eligibility requirements, exclusions, expiration dates, geographic restrictions, minimum purchase requirements, or availability limitations.
Unless otherwise stated, promotional offers cannot be combined and have no cash value. Gifts with purchase are available while supplies last.
We reserve the right to modify, suspend, or terminate promotions as permitted by applicable law.
9. Accounts
You may have the option to create an account through the Services.
You are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account.
Please notify us promptly if you believe your account has been accessed or used without authorization.
We may suspend or terminate accounts that violate these Terms, are used fraudulently, or otherwise pose a risk to Soulstice, our customers, or third parties.
10. Acceptable Use
You may use the Services only for lawful, personal, and non-commercial purposes.
You may not:
- use the Services for fraudulent or unlawful activity;
- interfere with the security or operation of the Services;
- attempt to gain unauthorized access to any system or account;
- use automated systems to scrape, extract, copy, or collect content or data from the Services without our written permission;
- impersonate another person or misrepresent your affiliation with any person or organization; upload or transmit malicious code; or
- use the Services or their content in a manner that infringes the rights of Soulstice or any third party.
11. Intellectual Property
The Services and their contents, including the Soulstice name and trademarks, logos, product names, product designs, packaging, photographs, videos, graphics, text, copy, illustrations, icons, software, and other materials, are owned by or licensed to Soulstice and are protected by intellectual property laws.
Except as expressly permitted by us, you may not reproduce, distribute, modify, publish, display, transmit, create derivative works from, sell, license, or otherwise exploit any portion of the Services or their content without prior written permission.
No license or right to use any Soulstice trademark, trade name, logo, or other brand asset is granted by your use of the Services.
12. Reviews and User Content
If you submit a review, photograph, comment, testimonial, feedback, or other content to Soulstice ("User Content"), you represent that you have the right to submit that content and that it does not violate applicable law or the rights of another person.
You grant Soulstice a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, and distribute User Content in connection with operating, promoting, and improving Soulstice and its products, subject to applicable law.
We may moderate or remove User Content where permitted by law, including content that is fraudulent, unlawful, abusive, misleading, or unrelated to the product or service being reviewed.
13. Third-Party Services and Links
The Services may contain links to or integrations with third-party websites, platforms, payment providers, social networks, or other services.
Soulstice does not control and is not responsible for the content, privacy practices, security, availability, or operation of third-party services. Your use of third-party services may be subject to separate terms and privacy policies.
14. Product Information
Information provided through the Services is intended for general informational purposes and to help you understand and use Soulstice products.
Individual experiences and results may vary based on factors including hair type, condition, routine, environment, and product usage.
Always review product packaging, ingredient information, warnings, and directions before use.
If you have a known sensitivity or allergy, review the ingredient list carefully before using a product.
15. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND THEIR CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
SOULSTICE MAKES NO WARRANTIES OR REPRESENTATIONS REGARDING THE AVAILABILITY, ACCURACY, RELIABILITY, OR COMPLETENESS OF THE SERVICES EXCEPT AS EXPRESSLY PROVIDED BY LAW OR IN WRITING BY SOULSTICE.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
16. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SOULSTICE AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES OR PRODUCTS.
NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.
17. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Soulstice and its affiliates, officers, directors, employees, and agents from claims, liabilities, damages, losses, and reasonable costs arising from your unlawful use of the Services, your violation of these Terms, or your infringement of another person's rights.
18. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except to the extent that mandatory consumer protection laws in your jurisdiction provide otherwise.
If you are a Canadian consumer, you may have rights under the laws of your province or territory that cannot be waived by these Terms.
19. Dispute Resolution
We hope to resolve any concerns you may have directly and efficiently. If you have a question, complaint, or dispute relating to the Services, your purchase, or these Terms, we encourage you to contact us first at legal@soulstice.com so that we can try to resolve the matter informally.
If a dispute cannot be resolved informally, any legal action arising out of or relating to these Terms, the Services, or your purchase of Soulstice products will be brought in the state or federal courts located in Miami-Dade County, Florida, and you consent to the jurisdiction of those courts, except where applicable law gives you the right to bring a claim in another jurisdiction.
To the fullest extent permitted by applicable law, you and Soulstice agree that any dispute will be resolved on an individual basis and not as part of a class, consolidated, collective, or representative action.
Nothing in this section limits any rights or remedies that cannot be waived under applicable consumer protection laws. If you are a Canadian consumer, you may have rights under the laws of your province or territory, including rights regarding where and how a consumer claim may be brought, that cannot be limited by these Terms.
20. Changes to These Terms
We may update these Terms periodically. When we do, we will update the "Last Updated" date above and provide any additional notice required by applicable law.
Your continued use of the Services after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by law.
21. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.
22. Contact Us
Questions about these Terms may be directed to:
Soulstice Products, LLC
407 Lincoln Rd, Ste 6H, PMB 415 Miami
Beach, FL 33139