Terms of Use
Last Updated: September 3rd, 2026
Welcome to Soulstice. These Terms & Conditions ("Terms") govern your access to and use of Soulstice.com and any other websites, digital properties, products, features, or services that link to these Terms (collectively, the "Services").
The Services are operated by Soulstice Products, LLC ("Soulstice," "we," "us," or "our").
Please read these Terms carefully before you use the Services. By accessing or using the Services, creating an account, or purchasing products from us, you agree to these Terms and our Privacy Policy set forth at Privacy Policy. If you do not agree to these Terms, please do not use the Services.
IMPORTANT NOTICE REGARDING ARBITRATION: THESE TERMS CONTAIN A MANDATORY ARBITRATION AGREEMENT, REQUIRING YOU TO RESOLVE ANY DISPUTE BETWEEN YOU AND SOULSTICE THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION, SUBJECT TO LIMITED EXCEPTIONS, RATHER THAN IN COURT, AND REQUIRING YOU TO FOREGO JURY TRIALS, CLASS, COLLECTIVE, AGGREGATE, MASS, REPRESENTATIVE, OR CONSOLIDATED ACTIONS OR PROCEEDINGS, AND ALL OTHER TYPES OF COURT PROCEEDINGS OF ANY AND EVERY KIND. YOU WILL BE BOUND BY THE ARBITRATION AGREEMENT, UNLESS YOU OPT OUT OF THE ARBITRATION AGREEMENT BY FOLLOWING THE OPT-OUT PROCEDURES SET FORTH BELOW. BY AGREEING TO THESE TERMS, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND ALL OF THE TERMS OF THE ARBITRATION AGREEMENT AND HAVE TAKEN TIME TO CONSIDER THE CONSEQUENCES OF THIS IMPORTANT DECISION.
1. Eligibility
You must be at least the age of majority in your jurisdiction of residence to make a purchase through the Services, or otherwise have the permission and supervision of a parent or legal guardian.
You agree to provide current, complete, and accurate information when making a purchase or creating an account.
2. Products and Availability
We make reasonable efforts to display and describe our products accurately. However, product packaging, colors, appearance, ingredients, specifications, and other details may vary from what is displayed on your device or may change from time to time.
All products are subject to availability. We reserve the right to limit quantities, discontinue products, modify product offerings, or refuse or cancel orders where permitted by law.
3. Pricing
Prices are displayed in the currency indicated on the applicable site and are subject to change without notice.
Unless otherwise stated, prices do not include applicable taxes, shipping charges, duties, or other fees. These amounts, when applicable, will be presented during checkout.
We reserve the right to correct pricing, typographical, or other errors, including after an order has been submitted. If an error affects your order, we may contact you for instructions or cancel the affected order and provide a refund.
4. Orders and Payment
Submitting an order does not guarantee acceptance. We reserve the right to accept, decline, limit, or cancel an order for legitimate business reasons, including suspected fraud, unauthorized activity, product availability, pricing errors, or violations of these Terms.
Payment must be made using one of the payment methods offered at checkout.
You represent that you are authorized to use the payment method submitted with your order.
5. Shipping and Delivery
Shipping estimates are provided for convenience and are not guaranteed unless expressly stated otherwise.
Once an order has been transferred to a shipping carrier, delivery timing may be affected by circumstances outside our reasonable control.
Please review our Shipping Policy for additional information regarding processing times, shipping methods, delivery, and related terms.
6. Returns and Refunds
Returns and refunds are subject to our Return Policy in effect at the time of your purchase.
We reserve the right to refuse returns or refunds that do not comply with our Return Policy, subject to applicable law.
Nothing in these Terms limits any rights or remedies available to you under applicable consumer protection laws.
7. Subscriptions
Certain products may be available through recurring subscription programs.
If you enroll in a subscription, you authorize us or our payment service providers to charge your selected payment method at the frequency disclosed when you enroll until you cancel or otherwise modify your subscription.
You may manage your subscription through your account or the subscription management options made available to you.
Any applicable subscription pricing, benefits, shipping terms, and cancellation procedures will be disclosed at the time of enrollment and are subject to applicable law.
8. Promotions, Gifts and Offers
From time to time, Soulstice may offer promotional codes, gifts with purchase, sweepstakes, contests, discounts, or other promotional offers.
Promotions may be subject to separate terms, eligibility requirements, exclusions, expiration dates, geographic restrictions, minimum purchase requirements, or availability limitations.
Unless otherwise stated, promotional offers cannot be combined and have no cash value. Gifts with purchase are available while supplies last.
We reserve the right to modify, suspend, or terminate promotions as permitted by applicable law.
9. Accounts
You may have the option to create an account through the Services.
You are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account.
Please notify us promptly if you believe your account has been accessed or used without authorization.
We may suspend or terminate accounts that violate these Terms, are used fraudulently, or otherwise pose a risk to Soulstice, our customers, or third parties.
10. Acceptable Use
You may use the Services only for lawful, personal, and non-commercial purposes.
You may not:
● use the Services for fraudulent or unlawful activity;
● interfere with the security or operation of the Services;
● attempt to gain unauthorized access to any Soulstice system or account;
● use automated systems to scrape, extract, copy, or collect content or data from the Services without our written permission;
● impersonate another person or misrepresent your affiliation with any person or organization;
● upload or transmit malicious code; or
● use the Services or their content in a manner that infringes the rights of Soulstice or any third party.
11. Intellectual Property
The Services and their contents, including the Soulstice name and trademarks, logos, product names, product designs, packaging, photographs, videos, graphics, text, copy, illustrations, icons, software, and other materials, are owned by or licensed to Soulstice and are protected by intellectual property laws.
Except as expressly permitted by us, you may not reproduce, distribute, modify, publish, display, transmit, create derivative works from, sell, license, or otherwise exploit any portion of the Services or their content without prior written permission.
No license or right to use any Soulstice trademark, trade name, logo, or other brand asset is granted by your use of the Services.
We respect the intellectual property rights of others. The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe that materials on our website infringe your copyrighted work, please send a notice to our copyright agent (identified below) with the following information requesting that such materials be removed or access to it blocked: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive copyright that is allegedly infringed; (b) identification of the copyrighted work claimed to have been infringed (or if multiple copyrighted works incorporated in the website are covered by a single notification, a representative list of such works); (c) identification of the material that is claimed to be infringing or the subject of infringing activity, and information reasonably sufficient to allow us to locate the material on the website; (d) the name, address, telephone number and email address (if available) of the complaining party; (e) a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law; and (f) a statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send us a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA; see http://www.loc.gov/copyright for details. Such notices and counter-notices should be sent to:
Soulstice Products, LLC
c/o [Copyright Agent]
407 Lincoln Rd
Ste 6H, PMB 415
Miami Beach, FL 33139
legal@soulstice.com
12. Reviews and User Content
If you submit a review, photograph, comment, testimonial, feedback, or other content to Soulstice ("User Content"), you represent that you have the right to submit that content and that it does not violate applicable law or the rights of another person.
You grant Soulstice a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, and distribute User Content in connection with operating, promoting, and improving Soulstice and its products, subject to applicable law.
We may moderate or remove User Content where permitted by law, including content that is fraudulent, unlawful, abusive, misleading, or unrelated to the product or service being reviewed.
13. Third-Party Services and Links
The Services may contain links to or integrations with third-party websites, platforms, payment providers, social networks, or other services.
Soulstice does not control and is not responsible for the content, privacy practices, security, availability, or operation of third-party services. Your use of third-party services may be subject to separate terms and privacy policies.
14. Product Information
Information provided through the Services is intended for general informational purposes and to help you understand and use Soulstice products.
Individual experiences and results may vary based on factors including hair type, condition, routine, environment, and product usage.
Always review product packaging, ingredient information, warnings, and directions before use.
If you have a known sensitivity or allergy, review the ingredient list carefully before using a product.
15. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND THEIR CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
SOULSTICE MAKES NO WARRANTIES OR REPRESENTATIONS REGARDING THE AVAILABILITY, ACCURACY, RELIABILITY, OR COMPLETENESS OF THE SERVICES EXCEPT AS EXPRESSLY PROVIDED BY LAW OR IN WRITING BY SOULSTICE.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
16. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SOULSTICE AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES OR PRODUCTS.
NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.
17. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Soulstice and its affiliates, officers, directors, employees, and agents from claims, liabilities, damages, losses, and reasonable costs arising from your unlawful use of the Services, your violation of these Terms, or your infringement of another person's rights.
18. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except to the extent that mandatory consumer protection laws in your jurisdiction provide otherwise.
19. Dispute Resolution
Mandatory Binding Arbitration of Disputes. You and Soulstice agree that, subject to limited exceptions specified in this Section, all disputes, causes of action, or claims arising out of, in connection with, or related to these Terms, the Services, or any aspect of the relationship between you, on the one hand, and Soulstice, on the other hand, or the breach, termination, enforcement, interpretation, or validity of these Terms (collectively, “Disputes”), whether such Disputes arose before, on, or subsequent to you entering these Terms, will be resolved through final and binding, individual arbitration in accordance with the rules and procedures of Judicial Arbitration and Mediation Services, Inc. (“JAMS”), instead of in a court in any jurisdiction by a judge or jury. You and Soulstice agree that an arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any disputes relating to the interpretation, applicability, enforceability, or formation of these Terms, including any claim that all or any part of the Terms is void or voidable. The arbitrator shall also be responsible for determining all threshold arbitrability issues, including issues relating to whether these Terms are unconscionable or illusory and any defense to arbitration, including waiver, delay, laches, or estoppel.
Notwithstanding this Section, you and Soulstice each retain the right to bring an individual action in small claims court if it qualifies. Each party also retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights.
Class Action/Jury Trial Waiver. You and Soulstice agree that each party is waiving the right to trial by a jury or to participate in any purported class, collective, aggregate, mass, representative, or consolidated action, arbitration, or other proceeding. Unless both you and Soulstice agree in writing or unless otherwise permitted by this Section, each party may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, aggregate, mass, representative, or consolidated action, arbitration, or other proceeding. If the parties’ Dispute is resolved through arbitration, the arbitrator may not consolidate another person’s claims with your claims, and may not otherwise preside over any form of a representative, mass, or class proceeding. If the foregoing class action/jury trial waiver is found to be unenforceable, then the entirety of this Section shall be null and void, and you and Soulstice shall be deemed not to have agreed to arbitrate Disputes. This Section shall survive any termination of these Terms.
Opt-Out Procedures. You can choose to reject this Section 19 by sending Soulstice a written opt-out notice (“Opt-Out Notice”) within thirty (30) days following the date you first agree to these Terms by email at webmaster@soulstice.com. To be effective, the Opt-Out Notice must contain your name, address, and signature. If you opt-out of this Section 19, all other parts of these Terms will continue to apply to you. Opting out of this Section has no effect on any previous, other, or future arbitration agreements that you may have with Soulstice.
Rules & Procedures. In the event of a Dispute, you and Soulstice each agree to send the other party a written notice of Dispute stating the name, address, and contact information of the party giving notice; the facts giving rise to the Dispute; and the relief requested (“Notice of Dispute”). You must send any Notice of Dispute by email at webmaster@soulstice.com. We will send any Notice of Dispute to you at the email address we have for you, if any. You and Soulstice agree to attempt to resolve any Dispute through informal negotiation within thirty (30) days after the Notice of Dispute is received. After the end of that thirty (30)-day period and not before, you or Soulstice may commence an arbitration proceeding as set forth in this Section 19. Notwithstanding the foregoing, Soulstice’s and your right to bring an individual action in small claims court shall not require an attempt to first resolve the relevant Dispute through informal negotiation.
If the parties cannot resolve the Dispute informally, you and Soulstice each agree that all Disputes shall be resolved exclusively through individual arbitration, as provided in this Section. The arbitration will be administered by JAMS under its applicable rules and procedures, including any supplementary rules and fee schedules then in effect (“JAMS Rules”) then in effect, except as modified by these Terms. The JAMS Rules are available at https://www.jamsadr.com/adr-rules-procedures/ or by calling JAMS at 1-800-352-5267. The rules of the arbitral forum will govern all aspects of this arbitration, except to the extent those rules conflict with these Terms.
A party who wishes to start arbitration must submit a written Demand for Arbitration to JAMS and give notice to the other party as specified in the JAMS Rules. You can contact JAMS for more information on how to commence an arbitration proceeding at www.jamsadr.com or 1-800-352-5267. Any arbitration hearings will take place where Soulstice’s principal place of business is located, in the city or county wherein you reside, or at another mutually agreed location (including by telephone or remote means).
It is the intent of the parties that the JAMS Rules and the U.S. Federal Arbitration Act (“FAA”) shall preempt all state laws to the fullest extent permitted by law. If the JAMS Rules and the FAA are found to not apply to any issue that arises under this Section 19 or the enforcement thereof, then that issue shall be resolved under the laws of Florida, without regard to its choice or conflict of law provisions.
In the event that twenty (20) or more similar arbitration demands presented by or with the assistance, coordination, or cooperation of the same law firm, group of law firms, cooperating law firms, or organization are allowed to be submitted for arbitration, the following additional terms in this paragraph shall apply and the parties shall be deemed to have agreed to the application of JAMS Mass Arbitration Procedures and Guidelines available at https://www.jamsadr.com/mass-arbitration-procedures, as modified by this Arbitration Agreement. JAMS shall: (i) administer the arbitration demands in in batches of twenty (20) demands, with the discretion to create additional batches if JAMS finds that they are necessary to facilitate the efficient resolution of demands; and (ii) apply a single initial filing fee and administrative fee per batch for each side as set forth in JAMS Mass Arbitration Procedures Fee Schedule. You agree to cooperate in good faith to implement this batch approach to facilitate the efficient resolution of claims. This provision shall in no way be interpreted as authorizing class arbitrations of any kind. Soulstice reserves all rights and defenses as to each and any demand and claimant. If any court or arbitrator determines that this subsection is void or unenforceable for any reason or that an arbitration can proceed on a class basis, or that an arbitration can proceed on a mass arbitration basis without the application of this paragraph, then the Arbitration Agreement shall be deemed null and void in its entirety, and you and Soulstice shall be deemed not to have agreed to arbitrate Disputes.
Arbitration Costs. Payment of all filing, administration and arbitrator fees will be governed by the JAMS Rules.
Changes to Arbitration Agreement. Notwithstanding anything to the contrary in these Terms, if Soulstice changes any of the terms of this Section 19 after the date you first accepted these Terms (or accepted any subsequent changes to these Terms), you may reject any such change by sending us written notice of such rejection within thirty (30) days of the date such change became effective, as indicated in the “Last Updated” date above, or by not accessing or using the Services. The written notice must be provided by email at webmaster@soulstice.com. To be effective, your notice must include your full name and clearly indicate your intent to reject changes to this Section 19. By rejecting any change, you are agreeing that you will arbitrate any Dispute between you and Soulstice in accordance with the terms of this Section as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms.
20. Changes to These Terms
We may update these Terms periodically. When we do, we will update the "Last Updated" date above and provide any additional notice required by applicable law. All changes to the Terms are effective immediately when we post them.
Your continued use of the Services after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by law.
21. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.
22. Contact Us
Questions about these Terms may be directed to:
Soulstice Products, LLC
407 Lincoln Rd
Ste 6H, PMB 415
Miami Beach, FL 33139
legal@soulstice.com